Aged care FAQs

Do I have to sell my home to move into a care home?

No. You can choose from a variety of fee and payments options when entering a care home. Your local Japara Care Home Manager will be happy to speak with you about the options available. Or call us on 96492100.

What is an aged care assessment?

It’s a review of a person’s lifestyle and care needs to determine their eligibility for home or residential care. Conducted free of charge at the person’s home, it simply involves chatting with medical professionals, known as an ‘Aged Care Assessment Team’—or ‘ACAT’ for short. The review is often referred to as an ‘ACAT assessment’, or ‘ACAS assessment’ in Victoria.

Does everyone need an aged care assessment?

Yes. An ACAT assessment should be top of the to-do list for anyone considering aged care.

How do I arrange an aged care assessment?

Contact My Aged Care on 1800 200 422 or visit their website.

What types of care are available at a Japara Care Home?

Depending on the individual Japara Care Home, and availability at the time, you may have the choice of Day Respite, Respite Care and Permanent Aged Care—all of which can be supplemented with specialist Dementia Care if required.

Day Respite: as the name suggests, individuals receive all the benefits of a Japara Care Home for the day, which can include an overnight stay if required. We provide respite care residents with quality meals and invite them to take full advantage of all the available leisure and lifestyle options.

Respite Care: typically involves a stay of at least two weeks, during which meals, laundry, cleaning and clinical care are all provided. Respite care residents are also encouraged to participate in the available leisure and lifestyle options. Respite care is ideal if you need a break from caring for a loved one, or when an older person has left hospital, but is not quite ready to return to their home.

Permanent Aged Care: is when an individual moves into a Japara Care Home to stay. Round-the-clock personalised care, a beautiful room, quality meals, domestic services, leisure and lifestyle options, and plenty of social and mental stimulation are just some of the benefits enjoyed by our permanent residents.

Dementia Care: Japara is a leader in this specialist field. Our care homes all have the capability to care for individual living with dementia, and many integrate dedicated spaces for those who may wander and require the added safeguard of a secure area.

Do your care homes have private rooms?

The majority of Japara care home accommodation comprises private single rooms with an ensuite bathroom. Should no private rooms be available when you apply, we may be able to place you on a wait list and offer you shared accommodation in the interim.

Can my parents stay together if they go into aged care at the same time?

Many of our homes offer shared and double rooms for couples. Your local Japara Care Home Manager will be happy to speak with you about the options available. Or call us on 96492100.

What if mum doesn’t speak English very well?

We’re proud to say our care homes have staff and residents from a variety of cultural backgrounds. The manager at your preferred Japara Care Home will tell you if their staff or residents speak the same language as your mum. Or call us on 96492100.

What if dad’s care needs change? Will he have to move out?

All Japara Care Homes offer ‘ageing in place’, so once your dad has settled in, there should be no need for him to move. The only exception might be if we were unable to meet his care needs—if your dad started to wander, for example, and his Japara care home was not secure. In a situation like that, we would do all we could to help you find a suitable alternative.

Do you have registered nurses on site?

Yes. You will find a Division 1 Registered Nurse onsite at each Japara Care Home, 24 hours a day. We are one of the few aged care providers in Australia to offer residents and their families, this peace of mind.

Can my brother leave his care home to go on holiday with us?

Yes. Your brother can be away for up to 52 nights in any financial year on what’s known as government allocated ‘Social Leave’. To ensure he has the necessary support while he’s gone, we strongly advise that you speak with your Japara Care Home Manager.

What is a combined income and asset assessment form?

The income and assets assessment determines if you are eligible to receive government assistance with your accommodation costs, and if you need to pay a means-tested care fee.

Do I have to complete a combined income and asset assessment form?

No. But if you don’t, you will not be eligible for any government assistance towards your care or accommodation costs. You will have to all pay these expenses yourself, as well as the basic daily fee and any other agreed fees.

I haven’t completed my combined income and asset assessment form yet, but need care immediately. Will this delay me moving in?

We understand that the need for care can sometimes be immediate, and in such cases, Japara may be able to provide an interim arrangement. Your local Japara Care Home Manager will be happy to speak with you about your situation. Or call us on 96492100.

I haven’t received my determination letter from the Department of Human Services yet, but need care immediately. Will this delay me moving in?

It can take up to four weeks for the Department of Human Services to process your income and assessment form. In the meantime, Japara may be able to provide an interim arrangement. Your local Japara Care Home Manager will be happy to speak with you about your situation. Or call us on 96492100.

What if I have no money? Can I find a place in a Japara Care Home?

Possibly, yes. All aged care providers are required by the government to make a certain proportion of beds available to those with limited financial means. Depending on your assets and income, the government may pay all or part of your aged care expenses. Your local Japara Care Home Manager can advise you if there are any concessional vacancies. Or call us on 96492100.

I am paying for my accommodation with a Refundable Accommodation Deposit. Do I receive all of it back? How long will you take to pay me?

Should you decide to leave your Japara Care Home, we will return your Refundable Accommodation Deposit within 14 days of your departure. If you provide at least 14 days’ prior notice, we can return it on the day you leave. In either case, we will refund the full amount less any fees that you agree to have deducted.

I am paying for my accommodation with a Refundable Accommodation Deposit. What would happen if I were to pass away?

If you pass away while residing at a Japara Care Home, we are required to follow the laws of probate, where the court determines who has authority to collect and distribute your estate. Once we receive official confirmation that probate has been granted, we will refund your deposit—less any fees you agreed to have deducted—within 14 days. The time required for probate to be granted can vary considerably. By law, a Refundable Accommodation Deposit can only be returned to the resident, or their estate. It is not possible for the amount to be paid directly to family members or other parties.

I worry that you’ll keep my Refundable Accommodation Deposit. What guarantees do I have?

The Australian Government provides a 100% guarantee on all Refundable Accommodation Deposits.

How much does residential aged care cost?

You’ll find detailed information on our Fees and Charges page. 

How much does respite care cost?

There is a basic daily fee, as well as charges for any additional services that you agree upon. Paying these costs in advance of your stay enables Japara to secure your room.