COVID-19 Response FAQ
Whilst Japara does everything possible to prevent COVID-19 entering our Homes, unfortunately due to the nature of the virus it does sometimes infect staff, families, contractors, and unfortunately our residents.
When this happens Japara’s robust and detailed outbreak management plans are enacted.
We appreciate an outbreak will cause you significant concern. We will communicate with you regularly via SMS, email, telephone and video conferencing.
To assist with any questions you may have we have compiled a list of questions frequently asked by families previously: