Greater Melbourne: Japara Home restrictions

Last updated 21 September 2021


Are face coverings required?


  • All visitors and staff must wear a surgical mask and a face shield when caring for residents or in resident areas.


Are flu vaccinations required?


  • All visitors are strongly encouraged to have an annual flu vaccination, please let your Home Manager (or delegate) know if you haven’t before your visit.
  • All Japara staff are required to have an annual flu vaccination.


Are COVID-19 vaccinations required?


  • All residents and visitors are strongly encouraged to be COVID-19 vaccinated.
  • All Japara staff are required to be COVID-19 vaccinated as per State Health Directions.
  • You can find more information on the COVID-19 vaccination and if it’s right for you here.


Are there visitor restrictions?


  • Restrictions on visitors may apply.
  • Please speak with your Home Manager (or delegate) about the options that may be possible for you and your loved one.


How do I check into a Japara Home?


  • It’s a quick two-step process for anyone entering:
    • 1. Complete a COVID-19 screening.
    • 2. Check-in via the State Government’s QR code.
  • You can find out more here.


Are residents allowed to leave the Home?


  • Residents are strongly discouraged from leaving the Home, but please speak with your Home Manager (or delegate) about what may be possible.
  • Residents must declare at re-entry that they haven’t been to a known public exposure site. If they have, they are required to undertake COVID-19 test and isolate until a negative result is received.


What other restrictions to daily life in the Home are still in place?


  • Entertainers are not permitted.
  • Volunteers are not permitted.
  • Bus excursions are not permitted.
  • Hairdressing is not permitted.


Are Home Tours permitted?

Prospective residents who live in Metropolitan Melbourne, Ballarat, Mitchell Shire, Surf Coast Shire and Greater Geelong can visit any aged care Home if they are:

  • An inpatient in an acute care hospital awaiting discharge to a residential aged care facility (or a nominated family member visiting on behalf of the inpatient).
  • A resident of an aged care facility that is due to close and are therefore required to find alternative accommodation.
How to stay connected with loved ones

How to stay connected with loved ones


  • Send a Japara e-Telegram.
  • Arrange a family FaceTime or Zoom call using one of the tablet devices from the Home.
  • Maybe a window visit is possible (not available at all Homes).
  • Speak with your Home Manager or Lifestyle Coordinator about what else may be available at your Home.

More information on restrictions in Victoria