A heartfelt thank you to staff at Elouera

Staff at the Elouera Aged Care Home in Torquay received this beautifully written and heartfelt letter from the son of a much-loved resident who has recently passed away. You can read the letter, below:


My father became a resident at Elouera Torquay in January 2016. This was a huge move for my father following his emigration from the UK to Australia in 2011.

The day prior to him becoming a resident, the family had the opportunity to set up his new room with his belongings. Paintings were hung on the walls and his clothes arranged in the wardrobe. This was very important for a person who liked order and regulation in his life and would become agitated if there were a change in routine.

The move went very well, and the following day I went into collect my father to take him out for coffee. He had not been in Elouera for 24 hours and yet every staff member we passed said good morning, knew his name, and gave him a smile.

My father died on the 25th June in his bed in Elouera.

Throughout his days there I have been most impressed with the very genuine care he has received.

Staff made a point of seeking me out to discuss my father’s interests and find something out about his life so they could involve him in the various activities on offer. I was also provided with regular reports on his health and general demeanour.

Living close to Torquay gave me the advantage for regular visits and I would usually take my father out a couple of times a week. The care my father had experienced and I had witnessed gave the family an enormous sense of relief on the occasions when I was overseas , interstate, or several hours drive away.

I stated earlier ‘every staff member’ and that was certainly the case, from the cleaners, those serving meals, or delivering washing, involved in the maintenance, in administration, and especially the daily carers and the nursing staff, all engaged with my father by a word or a smile.

Elouera is the place it is because of the commitment, enthusiasm and care provided by all the staff.

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