Important Novel Coronavirus Information

Updated 14 September 2020

Japara always prioritises the care and safety of residents and staff.

The spread of coronavirus (COVID-19) in Australia is now a real concern, particularly for the most vulnerable, including the elderly in our care. COVID-19 is a new virus and scientists are still learning about its characteristics including the incubation period and transmissibility.

Japara homes are well placed and prepared to respond to a range of viral outbreaks.

We note that the guidelines in regard to best practice containment recommendations for COVID-19 are developing and changing daily. Our early preparation and response planning to the risk of exposure and treatment of COVID-19 is entirely based on the information and guidance materials issued and regularly updated by the Department of Health.

We will continue to work proactively and in partnership with the Department of Health, who is leading Australia’s response and developing recommendations for Aged Care providers. Japara continues to assess the risk and take steps to prevent, detect, and control the spread of infections.


Japara information and communications

Please see the latest update from our CEO to all residents and families: Letter to all Residents and Families

If you are a resident or family member at one of our NSW homes: please read our latest update regarding visitor protocol – Letter to NSW Residents and Families

If you are a resident or family member at one of our VIC homes: please read our latest update regarding visitor protocol – Letter to VIC Residents and Families

If you are a resident or family member at one of our QLD homes: please read our latest update regarding visitor protocol – Letter to QLD Residents and Families

If you are a resident or family member at one of our  SA or TAS homes: please read our latest update regarding visitor protocol – Letter to SA and TAS Residents and Families

If you are a resident of our Senior Living community: please see here for the latest update –A Letter to Senior Living community residents

If you are visiting any Japara home: please see our latest Privacy Policy regarding premises access.


Important Government information and communications

For the latest Government updates please visit www.health.gov.au

For translated coronavirus (COVID-19) resources in 63 languages,  please click here.

The Government has also introduced a new app as well as a collaboration with the popular messaging service, WhatsApp, to ensure the Australian public can get up-to-the-minute information on the spread of COVID-19.

The Coronavirus Australia app can be downloaded in the Apple App Store or Google Play by searching Coronavirus Australia, or you can activate the Whatsapp channel by visiting aus.gov.au/whatsapp

If you have any queries, please do not hesitate to contact us on 1800 52 72 72.


Flu Vaccines

All states and territories have released directions in relation to flu vaccination and restricted entry into residential aged care facilities. Please see the Department of Health’s FAQ document for further information.

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