Important Novel Coronavirus Information

Japara always prioritises the care and safety of residents and staff.

The spread of Coronavirus (COVID-19) in Australia is now a real concern, particularly for the most vulnerable, including the elderly in our care. COVID-19 is a new virus and scientists are still learning about its characteristics including the incubation period and transmissibility. Japara homes are well placed and prepared to respond to a range of viral outbreaks. We note that the guidelines in regard to best practice containment recommendations for COVID-19 are developing and changing daily. Our early preparation and response planning to the risk of exposure and treatment of COVID-19 is entirely based on the information and guidance materials issued and regularly updated by the Department of Health.

We will continue to work proactively and in partnership with the Department of Health, who is leading Australia’s response and developing recommendations for Aged Care providers. The Department has developed an information sheet for Residents of Residential Care Services and for Family Members (which is attached for your reference). Japara continues to assess the risk and take steps to prevent, detect, and control the spread of infections.

Flu Vaccines

All states and territories have released directions in relation to flu vaccination and restricted entry into residential aged care facilities. Please see the Department of Health’s FAQ document for further information.

A message from our CEO

Japara’s CEO, Chris Price, talks about our COVID-19 Preparedness Plan, and what we are doing to support and protect our residents, family and staff:


The below information was updated 3 April 2020:

If you are a Japara staff member, please read about your role in preventing the spread of the virus here: Letter to Staff

If you are a Japara resident, family member, or provide professional services to Japara, please read about your role in preventing the spread of the virus here: Letter to Families

If you are a resident of our Independent Living community, please read about your role in preventing the spread of the virus here: Letter to our Independent Living Residents

The World Health Organisation has released the following video featuring seven simple steps to protect yourself and others from COVID-19:

For the latest Government updates please visit https://www.health.gov.au/

The Government has also introduced a new app as well as a collaboration with the popular messaging service, WhatsApp, to ensure the Australian public can get up-to-the-minute information on the spread of COVID-19.

The Coronavirus Australia app can be downloaded in the Apple App Store or Google Play by searching Coronavirus Australia, or you can activate the Whatsapp channel by visiting aus.gov.au/whatsapp

If you have any queries, please do not hesitate to contact us on 1800 52 72 72.

Recent stories

Meet the Manager: Nilu Morawaka, Central Park

Nilu Morawaka has dedicated her career to the aged care industry, first qualifying as a Registered Nurse, and is now a v...

Read more

Important Novel Coronavirus Information

Japara always prioritises the care and safety of residents and staff. The spread of Coronavirus (COVID-19) in Australia...

Read more

Sustainable building design at Japara The Highbury

Our modern lifestyles impact our environment in several ways. The cars we drive, the foods we eat, and the buildings we ...

Read more