Japara is committed to respecting your private and confidential information. Whilst we recognise that your privacy is important, we must comply with Commonwealth and State privacy laws regarding security, privacy and confidentiality of information.

The following Privacy Policy is of a general nature, a more detailed statement can be requested for all aspects of our business, such as residential aged care and employment.

We collect your personal information so we can provide aged care services to you. In order to do this we will need to know at times your current state of health, your medical history and personal identification information. We will also collect your private information when we need to comply with Commonwealth and State laws.

We may collect your personal information in paper form or electronic form. We take reasonable steps to ensure that your personal information is secure in our databases and will not sell or trade it with third parties.

We may at times need to disclose your personal information, such as when a health care information requires specific information to treat a patient. We may also need to disclose information to Government agencies if we are required to do so by law.

We will take reasonable steps to inform you about the use of your personal and private information.

Individuals have the right to access their personal information (except in special circumstances) and make any changes if the information is out of date, inaccurate or misleading.

You have the right to contact us to object to our handling of your personal information, on legitimate grounds relating to your situation. In order for us to retrieve your data, we ask that you give us as much detail as possible regarding the contents of the information.